FAQ
How can I track my order?
Once your order is confirmed, you’ll receive an email with your order number. To track your package, visit our Track and Trace page and enter your order number or email address.
Where can i order?
At the moment we only sell within the United Kingdom.
What is the processing time for an order?
Orders will be processed in 1 to 3 business days (if ordered before 22:00 GMT) from the time of purchase.
How long does delivery take?
Once shipped, delivery takes approximately 3 to 8 business days, depending on your location.
What are the shipping costs?
We offer free shipping on all orders—no hidden fees, regardless of size or weight. For more details, please check our Shipping Policy.
What is your return policy?
We accept returns within 30 days of receiving your order. Please note:
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For full details, visit our Return Policy page.
Are there any exceptions to the return policy?
Yes, partial refunds may be issued for returns that:
- Show signs of use
- Are not in their original condition
- Are damaged or missing parts (not due to our error)
- Are returned more than 30 days after delivery
Please review our Return Policy for complete details.
I have an issue with my order. How can I contact you?
If you need assistance, visit our Contact Page to reach our support team. We’re happy to help!
Contact Information:
Email: info@rozelina.com
Or visit our Contact Page
Company Information:
Rozelina
Address: 28 Welby St, Manchester M13 0EL, United Kingdom
Email: info@rozelina.com
Phone number: +31610495851
Our customer service team is available Monday to Friday from 9 AM to 5 PM.